Faltour is a company that offers web and management services to real estate professionals. If you like new challenges, to work with a dynamic team in a fast pace environment, please send us your résumé

Job list

Customer Service Agent

*Several positions available, full time and part time

Would you like to work in a pleasant, challenging and rewarding environment? Are you driven by the desire to go beyond customer expectations?

We are looking for talented candidates to work with real estate professionals! Your passion and desire to excel and succeed in a dynamic work environment makes you the ideal candidate.

With your knowledge and skills, you will be able to proudly represent Faltour with our customers, meet and exceed different goals, and contribute to business growth by cross-selling and creating brand loyalty.

Responsibilities:

  • Provide professional telephone support service to our customers by establishing cordial communications;
  • Take appropriate measures to diagnose issues and provide technical support;
  • Assist customers in adequately using our solutions via online coaching sessions;
  • Read and process documentation and maintain meticulous data entry;
  • Other related duties assisting our customers and providing superior service.

Requirements:

  • Bilingual (English and French) written and spoken: ESSENTIAL;
  • Experience in customer service and/or call center;
  • Good listening and strong communication skills;
  • Efficiency, accuracy and ease to handle multiple computer applications;
  • Good knowledge of Microsoft environment (Excel, Word, Outlook);
  • Team spirit and ability to work under pressure efficiently and positively;
  • Initiative, organization and excellent management skills regarding time and priorities;
  • Knowledge of real estate documentation (an asset).

Other information:

Several positions available: full time and part time
Working hours: Flexible schedules, day or evening position (to be discussed)
Competitive salary + benefits
Start: As soon as possible

Think you have the right profile? Send your CV and a brief letter of introduction to: info@faltour.com

Faltour is an innovative and expanding company, offering high-tech services for real estate professionals. Our office is located in Longueuil, easily accessible by public transportation. Come and be part of a dynamic and passionate team, and contribute to a GREEN future!

* Only those selected for an interview will be contacted.